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Return/Refund Policy


Orders for services and/or products may be cancelled providing a 24-hour notice before scheduled appointment time. Orders may be cancelled via telephone or email. Clients are responsible for payment in full in situations when any work is performed or services are rendered, or cancellation or change of appointment was not requested. If a conflict or disagreement arises concerning service or product, it must be communicated in a timely manner (within 7 days). inFocus Home Tours LLC will make every effort to remedy the problem and work toward an agreeable solution. Reshooting, remaking, and/or changing the tour or CD/rom must be approved and may incur an additional full charge. Products damaged in shipment will be replaced at no charge.

InFocus Home Tours
918 Riley Wills Road
Lebanon, Ohio 45036

Office: 513.898.1865
Toll Free: 800.950.1520